Transforming human interactions into metrics.
Customer Experience Measurement
Sentry CXM is our next-generation Mystery Shopping program that measures customer service execution against your standards. Reports are provided via scheduled email delivery and a secure web-based portal. Active Feedback reinforces training standards, while Action Plans create a robust follow-up process and then ensure that key points of failure are addressed.
Customer Sentiment Measurement
Sentry CSM is our web-based guest Survey Program. Using Net Promoter Score as the foundation for measuring how your customers relate to your brand and identifying those who are raving fans — and those who aren’t. Action Plans ensure quick response to those customers who let you know that they were unhappy with their interaction, while reports and dashboards make it easy for your staff to use the data to track and improve performance.
Action Plans ensure quick response to customers who are unhappy.
Our field force deployed at your locations
On The Ground
When anonymity is not a consideration, we can deploy our team of evaluators to perform announced, checklist-based audits of your business. Our web-based software allows for offline data collection, photos uploaded into the data collection form, custom data distribution, and web portal access.
Online Data Collection Portal
If you prefer to have your staff conduct the audits, we can use our web-based software to transform your current paper- or spreadsheet-based program into an online program. You’ll gain all the benefits of going online without the cost of a server and an in-house developer.